How do I Resolve Channel Playback Issues in Roku?
By Roku Support
Date : Feb 25, 2019
Views : 74
Comments : 0
Category : Support For Roku
With thousands of channels to select from, Roku offers a wide range of free and paid channels, some like NetFlix, Youtube, Amazon Prime Video and others. Out of those many, each Roku streaming channel offers an interesting collection of audios and videos which is provided by the channel developers or operators.
The Roku streaming player offers you high-quality videos depending upon the type of content, the speed of your internet connection and capabilities of your TV. But, sometimes, your Roku player might not stream the content flawlessly due to the occurrence of following issues with your Roku device.
Unable to play a specific video
Unable to play any video from a single channel
Unable to play videos from any channel
Frequent rebuffering (starting and stopping)
Poor video quality or slow video
Note: Getting a purple screen or an HDCP error on your Roku monitor means the proper content protection technology is not detected. You can further review and follow the necessary guidelines to resolve this issue.
How to Find and Rectify Playback Issues?
This section discusses how to identify and resolve the various playback issues.
1. Unable to Play a Specific Video within the Channel
If you are unable to play a specific video with your Roku player, then try to play another video from the same channel. It might happen that only a set of videos within the channel are playing incorrectly, while other videos belonging to the same channel work well without any issue.
For this, you need to contact the channel operator to inquire the playback issues or a service interruption so that they provide customer support for that specified outage.
2. Unable to Play Any Video from a Single Channel
Now, play a video from another channel like you can play a title from the Roku Channel. During the playback, an issue may occur which may require the channel subscription, such as Netflix. Ensure that you have properly signed in to your account and you have the subscription to that channel. In case it is not, you have to link that channel using your credentials from your cable or subscription account.
If you find troubles while signing in, follow the on-screen instructions or get in touch with customer support for that channel.
Simply contact customer support to resolve channel playback issues occurring in that particular channel while the videos from other channels work fine.
3. Unable to Play Any Video from Any Channel
If no channel or video is playing then primarily check the status of your Internet connection used by your Roku device to stream and play videos.
For this, visit Settings > Network > About
You will find a connection status as “Connected” or you will see a connection message as "your Roku device is not connected to the Internet"
In case your device is not connected, Set up connection for the router by following the on-screen instructions. Still. if you face troubles then learn what to do if your Roku device cannot connect to your network.
After you are confirmed that your Roku device is connected, perform a Network test to check your Internet Connectivity. Select Check connection option. Concluding from the results, you will be able to resolve channel playback issues.
Still facing playback issues, restart your Roku streaming device and your Router. Here you go with the steps:
Click Settings > System > System restart in you have a Roku player.
Click Settings > System > Power > System restart if you have Roku TV.
Once you are done with the settings, unplug your Roku device and plug it back to the power source.
Keep checking the manual instructions from your ISP or router manufacturer while resetting your router. For some cases, resetting just involves unplugging and plugging the Roku device back to the source. Another case may require pressing a reset button on the device.
4. Poor Video Quality and Rebuffering Issues
You are well aware of the fact that your Roku device is designed to deliver and play the highest quality content to your connected TV over an Internet connection. Roku Playback issues like network congestion might affect video quality and the rate of rebuffering.
Sometimes it might happen that your internet service provider (e.g. Comcast, AT&T, or Spectrum) are currently working to resolve Roku channel playback issues on their end.
You can also low down the network consumption by the other devices accessing the same network, for eg. streaming players, computers, game consoles, and mobile devices.
Note: Most of the streaming fluctuations occur when the Roku device is using a cellular network connection resulting which you experience low-quality video or rebuffering issues on a regular basis across multiple channels linked to your Roku account.
To resolve Roku channel playback issues, you can consider other factors also like slow Internet connection or a weak wireless signal, router issues, or the quality of your internet service. Always opt for a high-speed internet package that is fast enough to play high-quality content on your Roku device.