Why is Netflix not Working on My Roku?
By Roku Support
Date : Jan 14, 2019
Views : 22
Comments : 0
Category : Roku technical support
To find that Netflix has stopped working on Roku can be very troublesome sometimes. There are times when you encounter problems while running applications like Netflix. There are several reasons responsible for that and one cannot pinpoint such an issue easily. Even if you face such kind of problem, then there is nothing to worry about as we have a solution for you. In case you are using Roku for your needs of entertainment, then here are some of the things that you can try out to run your Netflix again when it stops working.
Check Network Settings
This is one of the most common reasons responsible for the problem of Netflix not working on Roku to arise. Generally, this problem occurs because your Roku loses network connection on a temporary basis. In such a case, go to network settings and check that the network is working or not by going to Home, then settings, and then Network and see if you are connected or not. There are a number of error codes listed on the Roku support page, which can help you understand the connectivity issues.
If things seem to be fine on that end, then check your router and see if it is connected or not. Depending on the Roku device type, it is beneficial for you to switch from the wireless connection to a wired connection by using an Ethernet wire. After that, you need to check with the internet service provider. But this option is the last resort for solving the problem of Netflix not working on Roku.
After some time, applications start behaving in a strange manner, particularly if the software is not updated. There are times when developers introduce backend changes,but it also requires front end updates. Otherwise, it will not work. If you update the applications that you are using, then it will make sure that the apps are working perfectly.
Generally, Roku starts updating when it is turned on or within every 36 hours. You can also go and check updates by going to the home, settings, software update and then check now. This way, you will be able to check the app updates and system updates.
If nothing is working, then one best solution that you can use it to turn on and then turn off your Roku device. Just reboot your Roku by disconnecting it from the power source for a period of 10 seconds. Connect it back once again and then turn your device on. Wait for a minute before you start using Netflix. Generally, by using this method, Netflix not working on my roku problem gets solved.
Try Checking Netflix Account
If you are facing issues in playing the video on the application, then this can be because of your Netflix account. Check your account to ensure that the subscription is renewed in a correct way. In case you have changed your credit card recently, then you may have to update it.
There can also be a problem with the subscription plan that you are using is causing the issue of Netflix not working on my roku. We all are well aware that Netflix provides different pricing plans, which can create a limitation on the number of streams that you are doing using your account. So, if any other person is using your account to watch shows and movies on Netflix, then in that case you can try upgrading your subscription plan or stop someone from using your account.
Download the App Again
Another way through which you can fix your problem of Netflix not working on my roku is to uninstall the app and download it again. This will delete all the login details from your device and it will be like rebooting the Netflix application, so if you come across any of the issues, then they can get cleared easily.
So these are some of the fixes that you can use if you come across Netflix not working on my roku problem. Hopefully, all these solutions can help you solve the problem of Netflix not working.